Frequently Asked Questions
Everything you need to know about our premium roasts and delivery.
How do you ensure the freshness of the coffee beans?
We roast our beans in small batches daily and package them in specialized bags with one-way valves to ensure you receive the freshest aroma and flavor possible.
What is the typical shipping timeframe for orders?
Orders are processed within 24 hours. Domestic shipping usually takes 2-4 business days, ensuring your coffee arrives shortly after roasting.
Do you offer pre-ground coffee or only whole beans?
We offer both. You can select your preferred grind size—from coarse for French Press to fine for Espresso—directly on the product page, or choose whole beans for maximum longevity.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or quality, please contact us within 14 days for a replacement or refund.
Where does COFFEE PLANT source its beans?
We source our beans ethically from sustainable farms in Ethiopia, Colombia, and Brazil, prioritizing Direct Trade relationships to support local farmers.
Can I modify or cancel my subscription?
Yes, you can pause, modify, or cancel your coffee subscription at any time through your account dashboard without any hidden fees.